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ORDERS AND SHIPPING
How long will it take to receive my order?
Usually, orders are completed in one to three business days. Shipping times can range from three to ten business days, depending on your location and the shipping option you choose.
Do you offer international shipping?
Yes, we provide international shipping! Shipping cost and delivery times differ depending on the destination. For precise prices and timeframes, see the shipping information at the checkout.
Can I track my order?
Yes, you can see tracking information in your account orders and you will receive an email with a tracking number to follow the progress of your item as soon as it ships.
What should I do if i don't receive my package, my package is delayed or lost?
If your package is delayed, please wait a few extra days as there may be carrier delays. If it’s lost, contact us at spykerclothing@outlook.com , and we’ll assist you in resolving the issue.
RETURNS AND EXCHANGES
What is your return policy?
Products that are undamaged, unused, and unwashed can easily be returned within 15 days of delivery. Please note that custom-printed orders and clearance products are final sale and non-returnable.
How can I start an exchange or return?
Kindly provide your order number and the reason for the return or exchange in an email to spykerclothing@outlook.com . Our staff will help you navigate the procedure.
Who pays for the cost of return shipping?
We will pay for return shipping if the return is the result of an error on our end (such as a faulty or incorrect item). Otherwise, return shipping costs are the customer's responsibility.
OTHER QUESTIONS
What all types of payment methods do you accept?
We accept PayPal, Apple Pay, Google Pay, ShopPay and all major credit cards.
Is my credit card information safe?
Yes, we use secure payment channels through Shopify. If you're concerned about sharing your credit card details, you can always choose to pay through trusted online platforms like PayPal, GPay, or Apple Pay for added peace of mind.
Please note: In order to use PayPal for your order, you'll need to open our store in a web browser.
Do you offer Gift Cards?
Yes, digital gift cards are available for purchase on our online store.
How can I get in touch with customer service?
You can contact us through the Contact Us page on our website or by email at spykerclothing@outlook.com .
Couldn't find your answer?
We’re here to help! If you couldn’t find what you were looking for, please contact us anytime—we’re happy to assist you.